FAQ’s
How Can We Help You?
Have questions about Daihashi? Find answers to common questions about our Japanese food and grocery products, ordering process, payments, delivery, product availability, and more.
About Daihashi & Our Products
Learn More About What We Offer
Daihashi is your destination for authentic Japanese food and grocery products in the Philippines. Here are some common questions about our products and collection.
What products does Daihashi offer?
We offer a variety of Japanese food and grocery products across six categories: Snacks, Canned Goods, Noodles, Frozen, Beverages, and Pantry.
Are your products authentic Japanese products?
Yes. We carefully select authentic Japanese food and grocery products from trusted sources to offer genuine Japanese flavors and quality.
How do I find a specific product?
You can use the search feature on our website or browse our product categories to find what you’re looking for.
How often do you add new products?
We regularly update our collection with new arrivals, seasonal favorites, and exciting Japanese products. Check back often to see what’s new.
What should I do if a product is out of stock?
Some products may temporarily sell out. Please check back for restocks or contact our team if you would like to ask about product availability.
Ordering & Shopping
Everything You Need to Know Before Placing an Order
Find answers to common questions about shopping and placing an order with Daihashi.
How do I place an order?
Simply browse our products, add your chosen items to your cart, and proceed to checkout. Follow the instructions to complete your order.
Can I change or cancel my order?
If you need to make changes or cancel an order, please contact us as soon as possible. We will do our best to assist, depending on the status of your order.
Can I order multiple quantities of the same product?
Yes. You can order multiple quantities of available products. For larger orders, please contact our team for assistance.
How will I know if my order was successful?
Once your order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.
Can I buy products for someone else?
Yes. You can place an order as a gift and have it delivered to another recipient. Please make sure the recipient’s delivery details are entered correctly during checkout.
Delivery & Shipping
Getting Your Japanese Favorites to Your Door
Here are answers to common questions about delivery and receiving your Daihashi order.
Do you deliver nationwide in the Philippines?
Yes. We offer delivery to customers across the Philippines. Delivery availability and estimated times may vary depending on your location.
How long will it take for my order to arrive?
Delivery times may vary based on your location, order details, and courier processing. Estimated delivery information may be provided during checkout or after your order is processed.
How much does shipping cost?
Shipping costs may vary depending on your location, order size, and applicable delivery rates. The available shipping fee will be shown during checkout.
How can I track my order?
If order tracking is available for your shipment, you will receive the relevant tracking details once your order has been processed and shipped.
What should I do if my order arrives damaged or incomplete?
Please contact us as soon as possible and provide your order details along with photos of any damaged items or packaging, if applicable. Our team will review the issue and assist you.
For Businesses & Distributors
Interested in Partnering With Daihashi?
Businesses interested in offering Japanese food and grocery products can learn more about potential distribution opportunities with Daihashi.
Who can apply to become a Daihashi distributor?
Businesses interested in selling Japanese food and grocery products may submit a distributor inquiry. This may include grocery stores, supermarkets, restaurants, cafés, specialty stores, online sellers, and other qualified businesses.
What products are available for distribution?
Our available product range includes Snacks, Canned Goods, Noodles, Frozen, Beverages, and Pantry products.
Is there a minimum order quantity for distributors?
Minimum order requirements may vary depending on the products and distribution arrangement. Please contact our team to discuss your business requirements.
Can online sellers become distributors?
Yes. Online retailers and e-commerce businesses interested in selling Japanese food and grocery products are welcome to submit an inquiry.
How do I apply to become a distributor?
Visit our Become a Distributor page and complete the distributor inquiry form with your business information and product interests. Our team will review your inquiry and contact you regarding the next steps.
Still Have Questions?
Didn’t find the answer you were looking for? Our team is happy to assist with questions about our products, orders, delivery, or distribution opportunities.
Contact Us
Have a question or need assistance? Fill out the contact form below, and a member of our team will respond as soon as possible. Whether it’s about product availability, delivery inquiries, or general concerns, we’re always happy to assist.
Need Help With Your Order?
Whether you have a question about our products, need assistance with your order, or want to learn more about Daihashi, our team is here to help. Reach out to us through your preferred contact method, and we’ll get back to you as soon as possible.
Phone
Location
Availability
Monday - Friday, 9:00 AM - 6:00 PM AEST